Frequently Asked Questions — Billing


How can I save time and money regarding my medical bills?

RCH’s billing professionals can help you be proactive regarding medical expenses. You should always carry current insurance cards and photo identification with you and present them at each visit. RCH scans your insurance card for proper claim submission to your insurance provider. Always be prepared to verify and update personal information and notify RCH of any changes in your insurance for the best results. Prior to visiting RCH for the first time, you should contact your insurance carrier to ask if RCH is considered one of their “network providers” (for further explanation, read “Does RCH accept my insurance?”).

When am I expected to pay for services?

RCH does not require a payment before your hospital visit or upon discharge. Depending on the services provided, it can take several weeks before you receive a summarized bill showing details and the amount owed less any amount paid by an insurer or other agency. If the summarized bill is paid in full within 30 days of the statement date, you will receive a 25% discount as indicated on the bill.

Why do I sometimes receive more than one bill for the same date of service? How do I tell them apart? Who do I contact if I have questions?

Multiple statements occur for a variety of reasons and are inherent to the process of medical billing. Physicians, surgeons, radiologists, pathologists and other specialists bill you separately for their services as it is common that these specialists are contracted by multiple hospitals versus being employed by one. If you have a question about a bill, refer to the name on the statement itself to know who to call for more information.

Does RCH accept my insurance?

Yes, all insurance carriers are accepted by RCH. However, it is in your best interest to learn from your insurance carrier if RCH is considered one of their “network providers”. If your insurance carrier considers RCH outside of their network, contact RCH’s billing department to see if RCH can be included. The benefit of working with a medical provider that is designated as a “network provider” by your insurance carrier can translate into fewer out-of-pocket expenses passed onto you as the patient. RCH also provides a courtesy pre-certification service with regard to major medical procedures such as an MRI, CT Scan, radiology tests or surgery to ensure your insurance will cover the procedure.

If I have insurance, what is my responsibility?

Each time you receive services from the hospital, RCH requests your insurance card for proper claim submission to your insurance provider. After your insurance carrier has paid its portion of your bill, RCH sends you a summarized bill asking for the remaining balance not covered by insurance. If you pay this balance in full within 30 days of the statement date, you will receive a 25% discount as indicated on the bill. If you prefer to pay monthly on the account balance versus paying it in full, call 785.688.4412 to make payment arrangements.

What if I don't have insurance?

If you do not have health insurance coverage, you are responsible for the account balance on the summarized bill once it arrives. If you are unable to pay immediately, a flexible payment option is available by calling 785.688.4412. Financial assistance is also available for those who qualify, and RCH can assist in directing you to a number of resources.

How can I get on a payment plan if I can't afford to pay my bill all at once?

Call 785.688.4412 for payment arrangements. Financial assistance is available for those who qualify, and RCH can assist in directing you to a number of resources.